🧾 Terms & Conditions

Welcome to Jolly Feed Seasonings (“we”, “us”, “our”). By accessing or using our website and purchasing our products, you agree to comply with and be bound by the following Terms and Conditions. Please read them carefully before using our site.

1. General Information

This website is operated by Jolly Feed Seasonings, based in Box Hill, NSW 2765, Australia. These Terms apply to all visitors, users, and customers of our site.

We reserve the right to update or modify these Terms at any time without prior notice. Your continued use of the website constitutes acceptance of those changes.

2. Products & Pricing

All products and prices are listed in Australian Dollars (AUD) and include GST where applicable.
We make every effort to ensure product descriptions and pricing are accurate. However, errors may occur, and we reserve the right to correct any inaccuracies at any time.

3. Orders & Payments

Orders are subject to acceptance and product availability. Payment must be made at the time of ordering via the payment methods provided on our website.

Once an order is placed, you will receive an order confirmation by email. If a product becomes unavailable, we will contact you to arrange a refund or replacement.

4. Shipping & Delivery

We use Sendle for our deliveries. Orders are dispatched from Rouse Hill, NSW, 2155 and delivery times may vary based on your location.

We are not responsible for delivery delays caused by postal or courier services once your order has been dispatched. Tracking details will be provided where available.

5. Returns & Refunds

Please refer to our Return Policy for information on returns, exchanges, and refunds

6. Intellectual Property & Product Protection

All content, materials, and products on this website — including but not limited to our seasoning formulas, product names, flavour descriptions, packaging designs, images, logos, and website content — are the exclusive property of Spud Retail Pty Ltd trading as Jolly Feed Seasonings.

Our products and formulations are proprietary and protected under Australian intellectual property and fair trading laws.
Any attempt to replicate, reverse-engineer, reproduce, or create imitations of our blends, recipes, or packaging without written consent is strictly prohibited and may constitute unauthorised use or infringement under applicable law.

You may not copy, distribute, modify, or exploit any part of this website or our products for commercial purposes without prior written approval from Spud Retail Pty Ltd trading as Jolly Feed Seasonings.

7. Limitation of Liability

To the fullest extent permitted by law, Jolly Feed Seasonings shall not be liable for any indirect, incidental, or consequential damages resulting from the use or inability to use our website or products.

We make no guarantees as to the suitability of our products for any particular use beyond their intended purpose. Always follow recommended storage and usage instructions.

8. Governing Law

These Terms are governed by the laws of New South Wales, Australia. Any disputes will be resolved in the courts of New South Wales.

ABN: 85 609 180 903

🔒 Privacy Policy

Your privacy is important to us. This Privacy Policy explains how Jolly Feed Seasonings (“we”, “us”, “our”) collects, uses, and protects your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

1. Information We Collect

We may collect the following types of personal information:

Name and contact details (email, phone, address)
Payment and billing information
Order history and preferences
Website usage data (via cookies or analytics tools)

2. How We Collect Information

We collect information when you:

Place an order on our website
Subscribe to our newsletter
Contact us via email or form submissions
Browse our website (cookies and analytics)

3. How We Use Your Information

We use your personal information to:

Process and deliver orders
Provide customer support
Send order updates and marketing communications (if you opt-in)
Improve our website and product offerings

We do not sell or rent your personal information to third parties.

4. Data Storage & Security

We take reasonable steps to protect your personal data against loss, misuse, or unauthorized access. All online transactions are processed securely via trusted payment providers.

5. Cookies

Our website uses cookies to improve your browsing experience and analyze site traffic. You can adjust your browser settings to refuse cookies, but this may limit some site functionality.

6. Access & Correction

You have the right to access, update, or request deletion of your personal information. Please contact us at jollyfeed.seasonings@gmail.com for assistance.

7. Changes to This Policy

We may update this Privacy Policy periodically. The latest version will always be available on our website.

ABN: 85 609 180 903

🔁 Return & Refund Policy

Last updated: November 2025

At Jolly Feed Seasonings, we want you to love our products. If something isn’t right, we’re here to help.

1. Returns

Due to the nature of our products (food and consumable goods), we can only accept returns or replacements for items that are:

Damaged during transit, or
Incorrectly supplied

For health and safety reasons, we cannot accept returns for change of mind or for products that have been opened or used.

2. Reporting an Issue

If your order arrives damaged or incorrect, please contact us within 14 days of delivery with the following:

Your order number
Photos of the damaged or incorrect product
A brief description of the issue

Send your request to jollyfeed.seasonings@gmail.com and our team will review and respond promptly.

3. Refunds & Replacements

Once your claim is approved, we will:

Offer a replacement of the same product, or
Issue a full refund (including shipping if applicable)

Refunds will be processed to your original payment method within 5–10 business days.

4. Shipping for Returns

If a return is required, we will provide instructions and a Sendle return label (where applicable). Customers are not required to pay return shipping costs for approved cases.

5. Questions

For any queries regarding our return and refund policy, please contact:
📧 jollyfeed.seasonings@gmail.com

ABN: 85 609 180 903